Data protection

We are aware that the protection of your privacy when using our websites is an important concern for you. We take the protection of your personal data very seriously and compliance with the statutory provisions on data protection is a matter of course for us. In the following, we would like to briefly explain how Tyrolit-Schleifmittelwerke Swarovski AG & Co. K.G. (hereinafter referred to as TYROLIT) collects, manages and uses information on its websites about people who visit these websites. Tycom Digital Solutions GmbH is part of the Tyrolit Group, so these TYROLIT data protection regulations also apply to Tycom Digital Solutions GmbH. They do not apply to third-party websites to which this website and other TYROLIT websites link.

Furthermore, you acknowledge that TYROLIT may amend, supplement, expand, remove or otherwise update this Privacy Policy from time to time in the event of changes to our services and in consideration of changes in the law. However, your personal data will always be handled in accordance with the version of the Privacy Policy that was in force at the time the data was collected. We will post changes to our Privacy Policy on this website so that you are fully aware of the types of personal information we collect, how that personal information is used and under what circumstances it may be transferred. Our privacy policy can be accessed from all individual pages of our website. Wherever personal data is collected, you will find additional information on the purpose of use of this data and, where appropriate, an opportunity to declare your consent.

Collection of personal data

We do not collect any personal data (e.g. names, addresses, telephone numbers or e-mail addresses) via our websites, unless you provide us with such data voluntarily (e.g. by registering, completing a survey or using a contact form) or - if legally required - have given your consent or the relevant legal provisions on the protection of your data permit this.

Guarantee of privacy and personal data protection

TYROLIT complies with the legal provisions on data protection, such as the EU General Data Protection Regulation (GDPR). In general, we only process personal data in accordance with these data protection principles. The following section explains how and when TYROLIT collects personal data. In addition, we may be obliged to process further data within the framework of the law to support judicial or official investigations.

Intended use of personal data

Most of the Internet services provided by TYROLIT can be visited without personal registration and disclosure of identity. For certain services, we ask you for your name, a user name and, if necessary, other personal information. You are free to decide whether to provide this information. Without this information, however, TYROLIT cannot provide you with the desired service in these cases and cannot answer some of your enquiries.

TYROLIT only stores personal data for as long as is necessary for the purposes described and in accordance with the statutory provisions. If you contact us using the form on the website or by e-mail, the data you provide will be stored by us for six months for the purpose of processing the enquiry and in the event of follow-up questions, unless a business relationship is established anyway.

If you no longer wish to receive information, please let us know.

Confidentiality of personal data

TYROLIT will not pass on your personal data to third parties except in the cases mentioned in these data protection principles. Personal data may be disclosed to other TYROLIT companies in Switzerland and abroad within the framework of the law, which undertake to treat the personal data in accordance with these data protection principles and to process them in accordance with their original purpose of recording, for example the provision of services, marketing, data processing or technical support.

Your personal data may also be disclosed to a third party if a business location or parts thereof with the associated customer data are sold, transferred or assigned. Where necessary and reasonable, you will consent to this. In such a case, we would contractually require the buyer or acquiring party to treat the personal data in accordance with this Privacy Policy. Personal data may also be disclosed to a third party if we are required to do so by law, a court order or a government regulation under the law, or if the disclosure of the data is necessary in connection with a judicial or police investigation at home or abroad and is permitted under national law.

Right of access, rectification, erasure, restriction, data portability, cancellation, objection.

TYROLIT endeavours to ensure that the personal data recorded is always correct, up-to-date and reliable with regard to its intended use. We give you the opportunity to object to the processing of your personal data, insofar as the law allows you to do so. This applies in particular to marketing measures (right to object to advertising), unless these require your consent (opt-in) anyway. Please inform us if you wish to object to your data being used for advertising purposes. This also applies if you have any questions about the use of your personal data. In such a case, please state the name of the website on which you entered your personal data, identify yourself and let us know which specific information you would like to have corrected, updated or deleted. Requests for the deletion of personal data will be carried out in compliance with all applicable legal and archiving obligations.

You can find out how to contact us at the bottom of this page. If you believe that the processing of your data violates data protection law or your data protection claims have been violated, you can complain to the supervisory authority. As TYROLIT is a Group company headquartered in Austria, you can do this with the Austrian or the competent national data protection authority in your country. Here you can find a list of all EU data protection authorities.

Austrian Data Protection Authority
Barichgasse 40-42, 1030 Vienna
Tel. +43 1 52 152-0
e-mail: dsb(at)dsb.gv.at
Website: http://www.dsb.gv.at

Security and confidentiality

To ensure the security and confidentiality of the personal data recorded by TYROLIT, TYROLIT takes appropriate measures to protect your personal data from loss, misuse, unauthorised access, disclosure, alteration or destruction.

If you wish to send us personal data electronically by entering it on our website, your data will be transmitted to our web server in encrypted form via a state-of-the-art secure connection (SSL) over the Internet, stored and secured. Please note that the transmission of data by e-mail, on the other hand, is generally not encrypted.

Data security for the transmission of data within the Internet cannot be fully guaranteed according to the current state of technology. Other users may be technically able to interfere with network security without authorisation and to control message traffic. Please bear this in mind when you contact us.

Data transfer abroad

We are part of the TYROLIT Group, a global group of companies that owns databases in various countries. TYROLIT processes data in databases outside the country of residence of the data subject. Some of these databases are managed by local TYROLIT companies, others by third parties acting on behalf of the local company. If your personal data is transferred to a country whose regulations for the protection of your personal data are less comprehensive than those of your country of residence, TYROLIT will ensure that the legal requirements for data export to such a country are adequately protected and that European law is applied.

Which data protection principles apply?

TYROLIT companies that transfer your personal data from the EU to other countries must comply with the applicable laws and TYROLIT guidelines. In particular, they are obliged to do so:

• collect and process your personal data by appropriate and lawful means
• process your personal data solely for specified and legitimate purposes and not use it for other purposes
• inform you about the disclosure of your data where required by local law and obtain your consent where appropriate
• ensure that your personal data is accurate, complete and, if necessary, up to date
• retain your personal data only for as long as necessary, unless longer or shorter retention periods are required or permitted by law
• to treat your personal data confidentially and to take appropriate security measures to protect it from unauthorised access, accidental loss or accidental damage, misuse and unauthorised modification and deletion

"Cookies", internet "tags" and other online data

TYROLIT may record data from visitors to the website in order to better adapt the content of the website to customer needs and to compile statistics on the use of the website for internal market analysis purposes. For this purpose, TYROLIT may install so-called cookies or website internet tags. The user profiles created with the help of cookies and tags are not assigned to a specific user.

Website Internet tags (also known as action tags, single-pixel GIFs, clear GIFs, invisible GIFs or 1-by-1 GIFs) can be placed in online adverts as well as on pages of this website.

If you would like more information on internet tags and cookies, please visit our page on the use of cookies or the Network Advertising Initiative website http://www.networkadvertising.org.

Our hosting provider of the site automatically collects and stores information in so-called server log files, which your browser automatically transmits. These are source IP address, date and time as well as type of connection, browser type and browser version, file name and content as well as database schema and files of the enquiry. This data cannot be assigned to specific persons. This data is not merged with other data sources. We reserve the right to check this data retrospectively if we become aware of any indications of unlawful use. The legal basis for this is "legitimate interest" pursuant to Article 6(1)(f) of the GDPR. Log data is stored for 12 months.

Piwik PRO Analytics Suite

We use the Piwik PRO Analytics Suite as our website/app analytics software and use it to manage consent. We collect data about website visitors with Cookies. The information collected includes, for example, the visitor's IP address, operating system, browser ID, browsing activity and other information. Take a look at the Scope of the data collected by Piwik PRO to.

We calculate metrics such as bounce rate, page views, sessions and the like to understand how our website/app is used. We may also create visitor profiles based on browsing history to analyse visitor behaviour, display personalised content and run online campaigns.

We host our solution on Microsoft Azure in Germany/Netherlands/United States/Hong Kong/ElastX in Sweden, and store the data for 14/25 months.

Purpose of data processing: Analytics and conversion tracking based on your consent. Legal basis: Art. 6 (1)(a) GDPR.

Piwik PRO does not share data about you with other sub-processors or third parties and does not use it for its own purposes. Further information can be found in the privacy policy of Piwik PRO.

There is also this support from Piwik: https://help.piwik.pro/support/privacy/how-do-i-disclose-piwik-pro/

Polylang (Translatepress)

We use Polylang (Translatepress) as a plugin for automatic translations of the website into different languages. Polylang (Translatepress) sets a cookie 'pll_language'. This is a functional cookie that saves the user's last language setting.

LinkedIn Inside Tag 

The LinkedIn Insight Tag creates a unique LinkedIn browser cookie in a visitor's browser and enables the collection of the following data for this cookie: metadata such as IP address, timestamp and page events (e.g. page views).

Purpose of data processing: Analytics and conversion tracking based on your consent. Legal basis: Art. 6 (1)(a) GDPR.

Further information can be found at: https://www.linkedin.com/help/linkedin/answer/65521 

Lead Gen Forms on LinkedIn / Contact forms on tycom.at

Lead generation and contact forms are a valuable way for potential users and interested parties to signal to advertisers their interest in their products and services. In doing so, we limit ourselves to collecting essential contact data such as e-mail address and, via LinkedIn, first name, surname, telephone number and the current position of the interested party and the company according to the user's LinkedIn profile in order to make targeted and personalised contact with interested parties. 

Purpose of data processing: We use this information to process your request for information and then to contact you as requested in order to provide you with further information about our products and services, to inform you about a planned event or to arrange a meeting with you, depending on the form. This personal data will be deleted immediately upon request by contacting our data protection officer, otherwise after the third unsuccessful contact on our part or after a maximum of 12 months, whichever comes first.

In addition, LinkedIn members have the option to revoke their submission of the lead form and have the data deleted by LinkedIn at any time during the 365-day period during which LinkedIn retains the lead data.

Further information can be found at: LinkedIn Marketing Solutions and the General Data Protection Regulation (GDPR)

Hotjar

We use Hotjar to better understand the needs of our users and to optimise the offer and experience on this website. Hotjar's technology gives us a better understanding of our users' experiences (e.g. how much time users spend on which pages, which links they click on, what they like and dislike, etc.) and helps us to tailor our offering to our users' feedback. Hotjar works with cookies and other technologies to collect data about the behaviour of our users and their end devices, in particular IP address of the device (is only recorded and stored in anonymised form during your website use), screen size, device type (unique device identifiers), information about the browser used, location (country only), preferred language for displaying our website. Hotjar stores this information on our behalf in a pseudonymised user profile. Hotjar is contractually prohibited from selling the data collected on our behalf.

Further information can be found in the 'about Hotjar' section on Hotjar's help page.

Newsletter

You have the option of subscribing to our newsletter via our website. To do this, we need your e-mail address and your declaration that you agree to receive the newsletter. As soon as you have registered for the newsletter, we will send you a confirmation e-mail with a link to confirm your registration. (double opt-in).

The newsletter is sent using "MailChimp", a newsletter dispatch platform of the US provider Rocket Science Group, LLC, 675 Ponce De Leon Ave NE #5000, Atlanta, GA 30308, USA.

The email addresses of our newsletter recipients, as well as their other data described in this notice, are stored on MailChimp's servers in the USA. MailChimp uses this information to send and analyse the newsletter on our behalf. Furthermore, MailChimp may, according to its own information, use this data to optimise or improve its own services. However, MailChimp does not use the data of our newsletter recipients to write to them itself or pass it on to third parties.

We trust in the reliability, IT and data security of MailChimp. MailChimp is certified under the US-EU data protection agreement Privacy Shield and thus undertakes to comply with EU data protection regulations. We have also concluded a data processing agreement. This is a contract in which MailChimp undertakes to protect the data of our users, to process it on our behalf in accordance with its data protection provisions and, in particular, not to pass it on to third parties. You can view MailChimp's privacy policy at here view.

Personal information and children

The information on this website is intended for persons over the age of 18. TYROLIT will not knowingly record, use or make available to third parties any personal data of minors without the express consent of the parent or legal guardian and the minor, insofar as the minor is already capable of giving consent. TYROLIT will inform the legal guardians of what personal data has been collected about the child and give them the opportunity to prohibit further recording, use or storage of the child's personal data. TYROLIT undertakes to strictly comply with the laws for the protection of children.

Legal basis

The legal basis for our processing of your personal data is the
contractual relationship, including pre- and post-contractual obligations. Data processing only takes place with your consent or contractual basis and/or necessity of contract fulfilment for the purposes agreed with you or if there is another legal basis in accordance with the GDPR.

Our trade licence in the abrasives industry is the legal basis for carrying out the company's business. Other legal obligations, such as statutory reporting obligations, are the legal basis for data processing. We therefore process personal data if this is required by law or contract or if consent has been given. With regard to general advertising activities, we have a legitimate interest in making contact and intensifying contact with existing and potential customers.

Links to other pages

The data protection principles explained here only apply to the tyrolit.at website and other TYROLIT websites, to the exclusion of third-party websites. TYROLIT may set so-called links to other, related websites. TYROLIT endeavours as far as possible to ensure that the sites linked to the TYROLIT websites meet the highest standards. However, due to the nature of the World Wide Web, it is not possible for us to guarantee the data protection standard of all linked websites or to accept liability for their content.

Contact us

If you have any questions or complaints regarding compliance with this privacy policy, or if you have any comments or suggestions for improvement, please contact us at Tyrolit - Schleifmittelwerke Swarovski AG & Co. K.G., Swarovskistrasse 33, 6130 Schwaz, T +43 5242 606-0, privacy(at)tyrolit.com, www.tyrolit.at

Last update of the privacy policy: September 2024

You can find our general privacy policy here.