Your machines leave the factory. Your visibility shouldn't.
Up until delivery, everything is documented in SAP: order, production, inspection. After that, the customer takes over the machine, and the data trail breaks off. What follows are the three gaps we repeatedly encounter in discussions with OEMs. MoveSmart closes all three gaps – and ensures that your team continues to work in SAP.
SAP stops at the factory gate
There is no link between SAP production data and the physical machine once it is out in the field.
No structured after-sales channel
Requests come in via phone or email – no traceability, no SAP ticket, no customer notifications.
Paper & Excel quality checks
QA forms filled by hand and filed in folders. No digital audit trail, no real-time visibility, no history.
This is how MoveSmart works for OEMs
Four situations that occur in virtually every OEM service business, from factory orders to the first customer fault notification. Some are already handled digitally by you today, others still via telephone and Excel lists.
Digital Twin
The machine gets a digital identiy directly from SAP before it leaves the factory.
- SAP production order automatically creates the asset
- QR/NFC tag is placed on the machine during manufacturing, linked to the serial number
- Assignment of the asset to the respective customer upon delivery
- Easily accessible manuals, service documents, maintenance and inspection history
After-Sales Ticket Loop
From the customer ticket submission, until SAP quality report closed - all can be done without your team leaving SAP.
- Customer scans the QR code on the machine with their smartphone and fills out the short form.
- An SAP ticket is created automatically.
- Your team processes the SAP ticket as usual.
- Customers receive automatic updates via email or push notification.
Quality assurance
Digital checklists and inspection reports, automatically archived as PDFs per asset and retrievable at any time.
- Fill-in digital QA checklists from the smartphone, tablet or PC
- Result automatically recorded in the asset history and archived as a PDF on the asset.
- Real-time visibility of production stage, also available to the customer
- May serve as evidence against various warranty, quality, or delivery claims
Self-service for customers
Customers can quickly find relevant information, request service and solve basic issues without having to call.
- View manuals, instructions and product documents
- Request regular or on-demand service
- Check the status of past service requests
- Receive reminders and updates by email or app
- No app and account required
Die MoveSmart Use Cases
Digital Twin
The machine receives its digital file before it leaves the factory. The SAP production order automatically creates the asset, and the QR or NFC tag is applied directly in manufacturing and linked to the serial number. Upon delivery, the machine is assigned to the customer – manuals, service history, test logs, and maintenance appointments are attached from day one.
This means that you and customer always have access to the latest type related product information and to serial related service information.
After-Sales Ticket Loop
A customer scans the QR code on the machine, briefly describes the problem – and that’s it. Behind the scenes, this automatically generates an SAP ticket. Your service team can view the ticket in SAP, process and prioritise it there as usual, and any change in status is sent to the customer via email or an app notification.
If something goes wrong, customers come back to you — not someone else.
Every report also becomes useful data you can turn into smarter maintenance, better service, and recurring contracts.
Quality Assurance
Once the SAP production order is started, the digital twin is created. The QA digital checklists can be completed on the smartphone, tablet or PC. The results are automatically saved as PDF in asset documents.
If needed, the customer can also view the manufacturing progress in real time without having to call you.
When it comes to complaints, a complete test record linked to the serial of the asset beats an Excel file or paper sheet no one can find several years later.
Customer Self-Service Portal
Manuals, product documents, service requests and reminders – all can be accessed by your customers without additional accounts or apps. The customer can open a new request or checks the status of an existing one, and updates arrive via email, without any login required.
The portal carries your brand — not someone else’s. For your service team, that means fewer routine requests and more time for the cases where their expertise really matters.
Example:
MoveSmart fills the gaps SAP wasn't built for
Not instead of SAP – alongside to it.
SAP work well with orders, master data, and internal processes; this remains unchanged. MoveSmart takes over from here and shows what happens in the field, on the shop floor or at the customer's.
- SAP informs your team about what's happening in your organization. MoveSmart takes over from here and shows what is happening in the field, on the shop floor or at the customer's .
- The SAP process ends with the delivery. MoveSmart offers complete lifecycle traceability, beyond the production line .
- Your team can still work with usual SAP processes. The customer will get automated personal updates on the things that matter.
In technical terms, this means:
SAP quality notifications, production orders, sales orders, and deliveries are synchronized with MoveSmart in real time. The architecture is API-first . This means that by using GraphQL API and webhooks, all the available data can be retrieved and modified - making any integration ideas possible.
MoveSmart comes from industry — not from the drawing board
MoveSmart is not an off-the-shelf software add-on that is connected to SAP afterwards. The platform was developed with the Tyrolit Group and is already used in live operations — for digital twins, service processes, and machine management.
What works at Tyrolit, Tycom is now making available to other OEMs. The real strength lies in the depth of the SAP integration.
- Deep SAP integration instead of additional software layers. More than 30 years of SAP experience at Tyrolit AG have shaped the way MoveSmart connects to existing processes. Production orders, sales orders, deliveries, and quality notifications already run on production through an API-first architecture. This is not a roadmap promise — it is already in daily operation.
- From the perspective of a manufacturer, not a software provider. Tyrolit manufactures and services its own machines. We know first-hand how quickly visibility is lost once equipment leaves the factory — and how difficult it can be to reconnect machines, customers, service history, and internal processes later.
- Lean project structure. No unnecessary corporate overhead and no months-long pilot phase. A dedicated contact person supports you from the first demo through implementation and productive SAP integration.
