Tycom Flow – Customer Service
Automate SAP Order Entry
Tycom Flow automates SAP order entry, extracts customer order data from emails, PDFs and images, and automatically creates sales orders using standard SAP functionality.
Tycom Flow Customer Service
Results from live operation
- 20sec.
- Processing time per order instead of around 4 minutes
- 96,9%
- correctly recognised and mapped fields
- 6weeks
- from project start to go-live
What is Tycom Flow for automated SAP order entry?
Tycom Flow – Customer Service is a module of the Tycom Flow SaaS solution for automatically processing incoming customer orders directly in SAP.
The module uses AI to analyse customer orders – regardless of format, language or structure – validates the data against SAP master data and automatically creates sales orders using standard SAP functionality. With no manual data entry and a seamless flow between systems, automated SAP order entry reduces errors and speeds up sales order processing.
Starting point
Challenges of manual SAP order entry
Customer orders arrive via email, PDF, or image in varying formats, languages, and structures, meaning manual entry is time-consuming. Any input error costs even more.
Unstructured input formats
Orders arrive differently every time: as a PDF, email, or scanned document. Your manual data entry is prone to errors and doesn't scale.
High manual effort
Time-consuming, error-prone data entry slows down your employees and does not scale with growing order volumes.
Incorrect master data delays the process
Incorrect or outdated customer data leads to queries and correction rounds, even though the correct data would be available in SAP.
System break between document and SAP
Without end-to-end integration, the process stops before SAP and the final step, order creation, remains manual.
What this means
What your team gets out of it
Manual entry is eliminated
Your staff have time for exceptions that require genuine attention, as orders that were previously captured manually are now processed automatically.
Better master data quality
Errors are detected before they reach the system. This reduces queries, corrections and delays.
Full transparency in the process
Every step is traceable – with feedback and status updates directly in SAP. No black box.
Tyrolit AG
From our own operations, we know that customer orders arrive in different formats, languages and structures. For Tyrolit AG, we have been evaluating various approaches to automate this process since the 2000s. None really worked until we built it directly in SAP ourselves.
Tycom Flow grew out of more than 30 years of SAP experience and day-to-day industrial know-how.
- 30+
- Years of SAP in practical operation
- 20+
- Years of practical experience with OCR & automation solutions
- 100%
- SAP-native, no external layer
See for yourself – with your own data
Bring a real incoming invoice or customer order – we'll process it live in Tycom Flow. From recognition and master data matching all the way to SAP posting. No sample data, no standard pitch.
Frequently Asked Questions
Which document formats are supported?
PDF, email and image files. The AI analyses the content semantically - regardless of the format and without template training.
Can SAP automatically capture orders from emails?
Tycom Flow extracts order data from emails, PDFs and scanned documents and automatically creates sales orders in SAP.
How can order entry in SAP be automated?
Tycom Flow automates order entry in SAP by using AI to extract data from incoming customer orders in emails, PDFs and scans. The order data is processed automatically, and sales orders are created directly using standard SAP functionality – without manual data entry or switching between systems.
How are incorrect orders handled during automated SAP order entry?
During automated SAP order entry, Tycom Flow identifies incorrect or outdated master data early on. The solution suggests corrections directly in SAP, preventing incorrect sales orders from being created.
Are sales orders created directly using standard SAP functionality?
Yes. Tycom Flow automatically creates sales orders directly using standard SAP functionality. The solution is compatible with SAP S/4HANA and SAP Cloud, enabling seamless digital order entry across systems.
How can sales orders be created automatically in SAP?
Using intelligent document processing, Tycom Flow extracts order data and creates sales orders directly in the SAP system.
How does this differ from the Accounts Payable module?
Tycom Flow – Customer Service processes incoming customer orders and creates sales orders. Tycom Flow – Accounts Payable processes incoming invoices and posts them in SAP FI.
Also interesting: Tycom Flow - Accounts Payable →